Futures Food Products Privacy Statement
In accordance with Canada's Personal Information Protection and Electronics Documents Act (PIPEDA), Futures Food Products collects personal information from our customers in the regular course of doing business. In doing so, we understand how important it is to uphold your right to privacy. The following Privacy Policy answers some of your most frequently asked questions, and lets you know exactly how we're protecting the information you entrust to us.
Please return to this page regularly should our Privacy Statement be updated.
What personal information do you collect about me?
We collect the following information about you, the customer:
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Payment card number
• Payment card expiry date
• Purchase history
• Product/service preferences
When you visit our website, we also collect:
• information about your computer, including your IP address, the type of operating system and browser you use, and your computer's location (i.e. town, city or municipality)
• what pages you visit on our site and what links you click on
• referring website (i.e. Google or another website)
Note: Website visits do not give us any information about the individual, his or her name, street address, postal code, or phone number.
How do you use this information?
The main reasons we collect personal information from you are:
• Credit card verification
• Customer relationship management
• Customer service
• Delivery services
• Orders
• Returns
• To complete a sale/transaction
• Disputes
If it's a necessary part of any of these transactions, we may disclose your information to another company. For example, we pass on your name, address and phone number to a courier or shipping company to complete a delivery. We require the third party to protect your customer information by:
• making sure the third party only uses the information for the purposes set out in the contract
• requiring the third party to pass on to you any requests from customers to see their customer records
• requiring the third party to destroy the information once the contract is completed
Use of Personal Information for Secondary Reasons
We also may use your personal information for other, secondary reasons, including:
To complete a sale/transaction
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Payment card number
• Payment card expiry date
Customer service
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Purchase history
• Product/service preferences
Customer relationship management
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Purchase history
• Product/service preferences
Delivery services
• Name
• Address
• Postal Code
• Phone Number
• Email Address
Returns
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Payment card number
• Payment card expiry date
Orders
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Payment card number
• Payment card expiry date
• Purchase history
• Product/service preferences
Disputes
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Purchase history
• Product/service preferences
Sharing of Personal Information with Third Parties
We do not share your personal information with any third parties other than those involved in our daily course of doing business, such as shipping/delivery/courier companies (see above). Sharing your personal information with any other third party requires, by law, that we seek your explicit permission.
Any links on our website to businesses are purely for the interest of our customers and should not imply a partnership between Futures Food Products and those companies. No customer information whatsoever is exchanged.
Storing of Personal Information
We take all measures possible in order to safely store our customers' personal information, whether in electronic or paper form. We have an Action Plan in place should an extremely unlikely breach of customer privacy occur.
Please return to this page regularly should our Privacy Statement be updated.
What personal information do you collect about me?
We collect the following information about you, the customer:
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Payment card number
• Payment card expiry date
• Purchase history
• Product/service preferences
When you visit our website, we also collect:
• information about your computer, including your IP address, the type of operating system and browser you use, and your computer's location (i.e. town, city or municipality)
• what pages you visit on our site and what links you click on
• referring website (i.e. Google or another website)
Note: Website visits do not give us any information about the individual, his or her name, street address, postal code, or phone number.
How do you use this information?
The main reasons we collect personal information from you are:
• Credit card verification
• Customer relationship management
• Customer service
• Delivery services
• Orders
• Returns
• To complete a sale/transaction
• Disputes
If it's a necessary part of any of these transactions, we may disclose your information to another company. For example, we pass on your name, address and phone number to a courier or shipping company to complete a delivery. We require the third party to protect your customer information by:
• making sure the third party only uses the information for the purposes set out in the contract
• requiring the third party to pass on to you any requests from customers to see their customer records
• requiring the third party to destroy the information once the contract is completed
Use of Personal Information for Secondary Reasons
We also may use your personal information for other, secondary reasons, including:
To complete a sale/transaction
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Payment card number
• Payment card expiry date
Customer service
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Purchase history
• Product/service preferences
Customer relationship management
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Purchase history
• Product/service preferences
Delivery services
• Name
• Address
• Postal Code
• Phone Number
• Email Address
Returns
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Payment card number
• Payment card expiry date
Orders
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Payment card number
• Payment card expiry date
• Purchase history
• Product/service preferences
Disputes
• Name
• Address
• Postal Code
• Phone Number
• Email Address
• Purchase history
• Product/service preferences
Sharing of Personal Information with Third Parties
We do not share your personal information with any third parties other than those involved in our daily course of doing business, such as shipping/delivery/courier companies (see above). Sharing your personal information with any other third party requires, by law, that we seek your explicit permission.
Any links on our website to businesses are purely for the interest of our customers and should not imply a partnership between Futures Food Products and those companies. No customer information whatsoever is exchanged.
Storing of Personal Information
We take all measures possible in order to safely store our customers' personal information, whether in electronic or paper form. We have an Action Plan in place should an extremely unlikely breach of customer privacy occur.